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+---- Thread: [Closed] Account Not Recognized (/showthread.php?tid=73159)
Account Not Recognized - bort - 29-09-2019
Update: I created a new account and can get into game. I guess I just need the accounts merged now? New character on the new account is bory.
Old: Bort - Character ID: 2459940
new: bory - Character ID: 2531324
Hi there, I just came back from a long absence and was able to log back into my account and see my old characters. However, upon creating a character with the same name and attempting to log into a server, it just gives me 'go create an account' error and a 'Reload' or 'Quit' option. I'm going through steam this time around if that's any help. Any character i create gets the same error upon logging into a server. I'm also using the launcher so I thought it would associate my account with the game.
Is there some other way I need to associate my account with my game?
Picture of error here: https://imgur.com/a/PUuWcf8
Thanks!
RE: Account Not Recognized - bort - 15-10-2019
Bump! Hoping for help in reaching a dev like the post after mine. Thanks!
RE: Account Not Recognized - bort - 05-01-2020
Really disappointing that a donator can't get a response after 3 months.
RE: Account Not Recognized - Winter - 01-02-2020
Hello,
Please post the 5 digit code sent to your main account and we can proceed from there. My apologies that it has taken so long for someone to acknowledge this issue.
RE: Account Not Recognized - bort - 01-02-2020
Thanks, Winter! I appreciate your help!
Here's the 5 digit code from my original account:
10107
RE: Account Not Recognized - Winter - 01-02-2020
Done, thank you for your patience. Your characters have been transferred and I went ahead and changed the new account name to the old one. Please let me know if anything is not to your liking.
RE: Account Not Recognized - bort - 01-02-2020
Thanks again, Winter! Looks like everything is working fine now!