My pw was changed

[Yume/Hime]

hey, my brother have a problem with account, the password was changed (not him) and when he try to use password_reset, we have an error message :Sorry, we could not find that combination of character and activation code. Please visit the server in game again and check the chat window when you first join.
(name is FSA_thibault)

[Hande]

Solved.