Name change

[Suns]

Everytime I try to change my name the website won't let me. I have a ton of cash and I'm not in game but when I click change name and press OK the page refreshes and nothing happens. No error, no money lost, nothing... I've tried changing to different names and the same result.

^^ This kind of happened to me.

I just changed my Xbowmans name (VLKA_Sharpshooter) to VLKA_Suns_. I did and it changed but I'm sure it didn't take away the 5k that I had on him. I then assumed I had 10k on him from the start. I then shifted that money to my skirm to change his name (VLKA_Suns_Best_NA) to (VLKA_SunS). But it now doesn't take away the money, change the name, or automatically logout of my account so I can log back in using that changed name.
Time is 5:25pm Pacific (PDT I think it is).
IDs are:
2461572 (Was VLKA_Sharpshooter now VLKA_Suns_)
2461680 (VLKA_Suns_Best_NA now VLKA_SunsS)

Edit:It seems having a character named VLKA_Suns and trying to change an existing account to a name such as VLKA_SunS won't work. I fixed the name change from my skirm, but it didn't seem to take the money?