North American Server Quality

[Horizon]

[quote author=Sargent Q link=topic=32130.msg197857#msg197857 date=1410820605]
For the players,  Are you talking about the VM and NO members?

I don't see how that's relevant.

I'd like to point out, by the way, that (as you probably know, but hey), you can always jump on the NI IRC when you see a player acting like a prick towards newer players, or breaking the rules in any way, and try to contact an admin there. That's probably the quickest way to get a response. Another way is jumping on the NI TS, and trying to poke some admins there.

In regard to admin activity, I think part of the issue lies in the fact that, in order to be sure someone is qualified as an admin, he has to have been with the community for a long time, and long-term players tend to not go on public servers a lot, myself included. If you can send a message to an admin, they will always come to help you, or point out someone who can, or contact someone else themselves. That's probably the most reliable way of getting an admin when it's needed.

As for whether NA servers need more admins, I'll leave that to the NA side of the team, as they can assess that the best.
[/quote]

I appreciate your response.

While IRC and TS are a decent way to get ahold of an admin when needed, not all new players are fully aware of these avenues. As an experienced player I feel it is my responsibility to report things like I've mentioned and in that case, IRC and TS are a viable option. However, the presence of admins should not simply be a reactionary measure nor should their services be in any way limited for newer players to request. Although that may not be intended, that is the result that is produced when the mindset seems to be, and please don't take offence, "Admins are around, but you'll have to find us if you need us" This attitude also presents a situation where players must be vigilant in taking screenshots and videos and 'proving' their case when reporting other players. That kind of environment is not an environment that positively encourages new players to remain in the player base, in my opinion.

The issue of most admins being older players and preferring to remain in private or closed runs is a big one as well. This keeps admins in rooms full of people who already know the rules, and already have a place in the community instead of in public servers where sometimes rules need to be enforced much more often and newer players need to be supported and in some cases, defended from some negative veteran attitudes.

Again, thank you for your response!