You should know that You won't gain any XP or other loots on Hard below level 32 and on Ragnarok below level 39. If Your character is on a lower level, You won't get anything in those modes
PS: Those issues should be reported in "Game & Servers" or "Other Bugs", as it doesn't relate to any certain map
PS: Those issues should be reported in "Game & Servers" or "Other Bugs", as it doesn't relate to any certain map