Character Error

[Sylvyana]

After joining a game, I receive the authorisation code message.  That in itself isn't a problem, but I'm logging in with a character (named Sylvyana, conveniently) that is level 32.  The NI website still has all the character data correct, gear loadouts, etc.  I have restarted the client a few times, tried restarting my computer for good measure, but it doesn't seem to resolve the issue.  Any help with this would be appreciated.

Thanks,

Syl