Can't login/reset my Passwors

[~CM~Snow_White/Nightmare]

Hello,

I'm posting this for a friend who hasn't an Forum Acc. 

He tried to reset his password, but it doesn't work. I was typing the Name and the Password in the login-field twice, but it still says "Incorrect Username/Passwors".

Can someone help?

[Kanade Tachibana]

What is his username? Did you try to join a server with passwort_reset?
Helpful is also if you could join a server with the name Get_UID, and then post what the server is giving you