Have account but no character

[Xaphariah]

I have two accounts with characters that shared the same name, to resolve this I changed one of the characters names, but now I cant access my lvl 39 sniper Xachariah id 2498237
can someone help?

[Alphaa]

Did you also change the name of your ingame character? I used to forget to change that and was desperate for a short time as well.

[Xaphariah]

Did you also change the name of your ingame character? I used to forget to change that and was desperate for a short time as well.

Yes I did but it still doesnt work